Terms & Conditions

Please read this page carefully.

General.

1) The Soft Play & Ball Pit units are suitable for children & infants aged 5 years & under. No one over the age of 5 should use the equipment.

2) The equipment will be supervised at all times by a responsible Adult over the age of eighteen.

3) That no intoxicated person or any person under the influence of prescribed and or non-prescribed drugs and or any other intoxicating substance will use the equipment or supervise the equipment at any time.

4) That all participants do not become reckless or boisterous this includes stamping, pushing, fighting or gymnastics of any kind.

5) Adults should not sit on the walls of the ball pool as this could cause the walls to collapse and puts undue strain on the joints.

6) Any injured person will receive professional medical assistance within 2 hours of the event causing the injury and the records of the medical treatment obtained will be made available for our inspection.

7) All persons using the equipment must remove their footwear prior to use. Socks must be worn at all times.

8) All badges, jewellery (large earrings, necklaces etc) must be removed before use.

9) No food or drink is to be consumed on the equipment due to safety and mess.

10) Any equipment being operated on licensed premises must be located in a glass free area.

11) The equipment will be secured to the ground at all times.

12) All Safety mats must be left in place at all times.

13) Ensure that the equipment is not over crowded, and limit the numbers depending on age and size of the children using it (guidelines can be found on the side of the castles)

14) Somersaults or gymnastics of any kind are not allowed and are dangerous, children or adults MUST NOT SIT OR CLIMB ON ANY OF THE CASTLE WALLS.

15) Avoid large children and small children using the equipment at the same time.

16) The hirer is responsible for any soft play equipment that is lost, stolen or damaged and will be required to replace any lost, stolen or damaged items.

17) No smoking or BBQ’s near the equipment

Set up & Collection Requirements.

1) The person who made the booking must be available to sign for delivery & collection of the equipment.

We have the right to cancel any outdoor hire that we deem to be unsafe e.g. excess rainfall, thunder and lightning or wind speed and wind gust speeds over 24mph.

2) If no one from the party is present to sign on delivery then we are unable to leave the equipment at the venue and a full or part cancellation fee will apply.

3) We ask for 60 mins when possible before the party for setting up and 60 mins after to collect and will require clear access for this unless otherwise agreed with us.

Operating Hours & Out of Hour Charges.

1) We deliver and collect between the hours of Monday - Friday 9am - 10pm & Saturday & Sunday 8am - 10pm. Please note if being hired in licensed premises then the equipment will be collected by 10pm at the latest.

2) The times of hire must be clearly stated when making the booking via our website or by any other means e.g. Facebook, email or by Phone.

Loss & Damage.

1) All equipment is to be returned in a clean, unsoiled condition & all parts intact & counted for.

2)The person who books the party will be responsible for any losses or damage caused to the equipment during the hire. If damage occurs during the hire the person that booked is responsible and must cover any costs to repair, clean or replace the equipment.

Payments.

1) Payment can be made either via PayPal, cash, card, online bank transfer or cheque (cheque payments must be cleared 7 days prior to your booking date).

2) Cash payments must be paid to us in full upon our arrival and before setting up the equipment at the venue.

Cancellation.

1. Only the person who made the booking is able to cancel, if cancelled within the first 14 days of original booking date then the deposit will be refunded, if cancelled after the 14 days then the deposit is non-refundable.
2. If we cancel due to high winds (over 24mph or gusts over 24mph), heavy rainfall or thunder and lightning storms then we will offer an alternative date or a refund of your deposit.
3. We have the right to cancel any outdoor hire if we deem it unsafe due to high wind speed or wind gust speed or excess rainfall or thunder and lightning, we use 1 weather app to check constantly and that is the MET Office, which you can check at any time should you wish.
4. The wind speed / gust speed have to be UNDER 24mph, this is an industry set limit and we WILL NOT operate in speeds over them.